Privacy Policy

1. Introduction

Welcome to Aligned AI Services ("we," "our," or "us"). We provide AI-powered text messaging services for businesses. We are committed to protecting your privacy and handling your personal information with transparency and care.

2. Information We Collect

We collect the following types of information:

From Business Clients:

• Business contact information (company name, contact person, email, phone number)
• Billing and payment information
• Service preferences and configuration settings
• Usage statistics and performance metrics

From End Users (Your Customers):

• Phone numbers for text messaging services
• Message content and conversation history
• Response patterns and engagement metrics
• Opt-in/opt-out preferences

3. How We Use Your Information

We use personal information to:

• Provide AI-powered text messaging services
• Process and deliver automated messages
• Monitor service performance and optimize AI responses
• Generate analytics and reporting for clients
• Process payments and manage accounts
• Improve our AI algorithms and service quality
• Ensure compliance with messaging regulations

4. AI and Message Processing

4.1 Automated Processing

• Our AI systems process message content to generate appropriate responses
• We use machine learning to improve response quality and relevance
• Message data may be analyzed for performance optimization
• All AI processing is conducted with appropriate security measures

4.2 Human Oversight

• Our team may review conversations for quality assurance
• Human review is conducted by trained personnel under strict confidentiality
• We maintain logs of all message interactions for service improvement

5. Communications and Consent

5.1 End User Consent

• We only send messages to recipients who have provided explicit consent
• Recipients can opt out of messaging at any time
• We maintain comprehensive opt-out lists and honor all requests immediately
• We comply with TCPA, CAN-SPAM, and other applicable regulations

5.2 Business Communications

By using our services, you consent to receive:

• Service notifications and system updates
• Performance reports and analytics
• Account and billing communications
• Technical support messages

6. Data Security and Protection

We implement robust security measures including:

• End-to-end encryption for message transmission
• Secure cloud infrastructure with regular security audits
• Access controls limiting data access to authorized personnel only
• Regular security training for all staff members
• Compliance with industry-standard data protection protocols
• Secure backup and disaster recovery procedures

7. Data Sharing and Third Parties

7.1 Service Providers

We may share data with trusted third-party providers for:

• Cloud hosting and infrastructure services
• Payment processing
• Analytics and reporting tools
• Compliance monitoring services

7.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety and service integrity

8. Data Retention

• Message data is retained for [X] months for service delivery
• Analytics data may be retained longer in aggregated, non-identifiable form
• Account information is maintained for the duration of the business relationship
• Data is securely deleted upon account termination (subject to legal requirements)

9. Your Rights

For Business Clients:

• Access your account data and settings
• Request data corrections or updates
• Export your data
• Terminate services and request data deletion

For End Users:

• Request information about data collected
• Opt out of messaging services
• Request deletion of personal data
• File complaints about data handling

10. Compliance

We maintain compliance with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• General Data Protection Regulation (GDPR) where applicable
• California Consumer Privacy Act (CCPA)
• Industry best practices for AI and data handling

11. International Data Transfers

If we transfer data internationally, we ensure appropriate safeguards through:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes
• Other approved transfer mechanisms

12. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify business clients of material changes via email or account notifications.

13. Contact Us

For privacy-related questions or requests, contact us at: