Aligned AI Services

Privacy Policy

Last Updated: 7/9/2025

1. Introduction

Welcome to Aligned AI Services ("we," "our," or "us"). We provide AI-powered text messaging services for businesses. We are committed to protecting your privacy and handling your personal information with transparency and care.

2. Information We Collect

We collect the following types of information:

From Business Clients:

  • Business contact information (company name, contact person, email, phone number)
  • Billing and payment information
  • Service preferences and configuration settings
  • Usage statistics and performance metrics

From End Users (Your Customers):

  • Phone numbers for text messaging services
  • Message content and conversation history
  • Response patterns and engagement metrics
  • Opt-in/opt-out preferences

3. How We Use Your Information

We use personal information to:

  • Provide AI-powered text messaging services
  • Process and deliver automated messages
  • Monitor service performance and optimize AI responses
  • Generate analytics and reporting for clients
  • Process payments and manage accounts
  • Improve our AI algorithms and service quality
  • Ensure compliance with messaging regulations

4. AI and Message Processing

4.1 Automated Processing

  • Our AI systems process message content to generate appropriate responses
  • We use machine learning to improve response quality and relevance
  • Message data may be analyzed for performance optimization
  • All AI processing is conducted with appropriate security measures

4.2 Human Oversight

  • Our team may review conversations for quality assurance
  • Human review is conducted by trained personnel under strict confidentiality
  • We maintain logs of all message interactions for service improvement

5. Communications and Consent

5.1 End User Consent and Opt-Out

  • We only send messages to recipients who have provided explicit opt-in consent
  • Recipients can opt out of messaging at any time by texting "STOP" to our shortcode
  • We maintain comprehensive opt-out lists and honor all requests immediately
  • We comply with TCPA, CAN-SPAM, CTIA guidelines, and all applicable messaging regulations
  • Mobile information is never used for marketing/promotional purposes by external parties

5.2 Business Communications

By using our services, you consent to receive:

  • Service notifications and system updates
  • Performance reports and analytics
  • Account and billing communications
  • Technical support messages

6. Data Security and Protection

We implement robust security measures including:

  • End-to-end encryption for message transmission
  • Secure cloud infrastructure with regular security audits
  • Access controls limiting data access to authorized personnel only
  • Regular security training for all staff members
  • Compliance with industry-standard data protection protocols
  • Secure backup and disaster recovery procedures

7. Mobile Information and Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7.1 Text Messaging Data Protection

  • Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services
  • Mobile phone numbers and SMS consent data are strictly protected
  • We do not sell, rent, or trade mobile information to external parties
  • SMS data is used solely for service delivery and compliance purposes

7.2 Limited Service Providers

We may share non-mobile data with trusted service providers for:

  • Cloud hosting and infrastructure services
  • Payment processing
  • Analytics and reporting tools (excluding mobile data)
  • Compliance monitoring services

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

7.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure user safety and service integrity

8. Data Retention and Mobile Data Protection

  • Message data is retained for 12 months for service delivery purposes only
  • Analytics data may be retained longer in aggregated, non-identifiable form (excluding mobile data)
  • Account information is maintained for the duration of the business relationship
  • Mobile phone numbers and SMS consent data are permanently deleted upon opt-out or account termination
  • All mobile information is handled in accordance with carrier requirements and industry standards

9. Your Rights

For Business Clients:

  • Access your account data and settings
  • Request data corrections or updates
  • Export your data
  • Terminate services and request data deletion

For End Users (SMS Recipients):

  • Request information about data collected
  • Opt out of messaging services by texting "STOP" to our shortcode
  • Request deletion of mobile information
  • File complaints about data handling
  • Full protection against mobile information being shared for marketing purposes

10. Compliance and Industry Standards

We maintain strict compliance with:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • CTIA Short Code Monitoring Handbook requirements
  • Carrier-specific compliance requirements (T-Mobile, Verizon, AT&T, etc.)
  • General Data Protection Regulation (GDPR) where applicable
  • California Consumer Privacy Act (CCPA)
  • Industry standards prohibiting the sharing of mobile information for marketing purposes
  • All applicable federal and state messaging regulations

11. International Data Transfers

If we transfer data internationally, we ensure appropriate safeguards through:

  • Standard contractual clauses
  • Adequacy decisions
  • Certification schemes
  • Other approved transfer mechanisms

12. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify business clients of material changes via email or account notifications.

13. Contact Us

For privacy-related questions or requests, contact us at:

Aligned AI Services Privacy Officer: Matthew Semegran
Email: matt@alignedaiservices.com